From Monday 1 April 2024, North Tees and Hartlepool NHS Foundation Trust, South Tees Hospitals NHS Foundation Trust, the North East Ambulance Service (NEAS) and Hartlepool and Stockton Health (H&SH) GP federation, will operate four urgent treatment centres across the region. Service provision covers 24 hours a day, seven days a week, 365 days a year including bank holidays and public holidays.

These will be located at:

• The James Cook University Hospital (24 hours a day)
• University Hospital of Hartlepool (24 hours a day)
• University Hospital of North Tees (24 hours a day)
• Redcar Primary Care Hospital (8am – midnight)

This includes a new urgent treatment centre at The James Cook University Hospital, which will open its doors on the first day of the new alliance, to integrate with the existing accident and emergency department.

These centres, which will share expertise – including GPs, nurse practitioners and health support workers - and offer an aligned service across each centre, will treat many minor illnesses and injuries, including:

• Strains and sprains
• Suspected broken limbs
• Minor head injuries
• Cuts and grazes
• Bites and stings, minor scalds and burns
• Ear and throat infections
• Skin infections and rashes
• Eye problems
• Coughs and colds
• Feverish illness
• Abdominal pain
• Vomiting and diarrhoea
• Urinary tract infections

For anyone unsure which service to use, NHS 111 will be on hand to offer advice and support.

Normanby Medical Centre and Manor House Surgery -  Patient Briefing

 In January 2023, Normanby Medical Centre and Manor House Surgery considered merging together to become one GP practice.  This was to help us continue to improve the quality of care for all our patients because we would be able to work more efficiently by sharing and developing the expertise of a larger clinical team.

 We invited all registered patients aged 16 years and over, carers of registered patients, local stakeholders, and the wider community to provide feedback and to help inform the practices' next steps.

 Following the engagement period, Normanby Medical Centre and Manor House Surgery submitted a practice merger application to NHS North East and North Cumbria Integrated Care Board [NENC ICB].  The NENC ICB approved the application for the practice merger, and the merger commenced on 1^st May 2023.

 We are pleased that this positive outcome will bring long term sustainability and continued high quality primary care services for the people we serve.  There will be no changes to practice opening hours, appointments, staff, or services, which will continue to be delivered from both sites.

 We are now able to offer you choice to book an appointment at either site, giving you access to more clinical staff and more choice of where you want to be seen.

Thank you for your involvement and for any feedback you shared as part of this process.

Healthier Together Respiratory Illness in Children and Winter Pressures 

Healthier Together website Healthier Together | Home (nenc-healthiertogether.nhs.uk)  and mobile app. 

ABC of Winter wonders:

Asthma – acute exacerbations & good control

Bronchiolitis & all it brings 

COVID an update for 2022

Don’t ever forget sepsis & fevers

Fevers – focus on the red flags & safety netting

ESTON PRIMARY CARE NEWORK

 Normanby Medical Centre, South Grange Medical Centre, Manor House Surgery, Eston Surgery and Cambridge Medical Centre

working together.

From October 2022 and in addition to the current opening hours of your surgery, you will also be able to book appointments at one of the surgeries (above) from 6.30pm – 8pm weekdays and 9am-5pm on Saturday.

PLEASE NOTE THAT THESE CLINICS ARE BOOKED APPOINTMENTS ONLY AND NOT FOR WALK IN PATIENTS.

To find out what is available you should book by telephoning your own surgery and you will be directed to the most appropriate clinic. The Receptionists will endeavour to book you in at your own surgery wherever possible.

For regular appointments during the day, the usual systems are still in operation.

Mondays

Grangetown, St Hilda’s of Whitby, Clynes Road, Grangetown TS6 7LY       11am – 1pm

Mersey Road FB, Newcomen Methodist Church corner of Mersey Rd and Troutbeck Rd Redcar TS10 1NH       11:30am – 1pm

 Tuesdays

Emmanuel Church Saltburn, Windsor Rd Saltburn TS12 1LE, in the Echo Hall at the back       12:30pm - 2:30pm

 Wednesdays

Park Avenue Foodbank, Redcar Baptist Church, Park Avenue, Redcar TS10 3LJ       11am – 1pm

South Bank Baptist Church, Redcar Road East, South Bank TS6 6PH       10.30am – 12.30pm

 Thursdays

St Peter’s Church, Lord Street Redcar TS10 3JL       11am -1pm

Brotton Foodbank Centre, Brotton Methodist Church, High Street Brotton TS12 2PA     1pm - 2.30pm

Fridays

St George’s Church, Spencer Road, Normanby TS6 9BH        9:30am – 1pm

All Saint’s Church, South Avenue, Dormanstown TS10 5LL        11am – 13:30pm

 For your information,

No delivery service is available

Our centres are now back open inside to clients.

We also have advisors available to help clients with other issues

Please adhere to Covid restrictions at all foodbank centres as required.

We are delighted to introduce an upgrade to our telephone system.

We have added an automated service called Voice Connect which allows you to book, cancel and change an appointment.  This is available 24 hours a day, 7 days a week.

There are no call queues and frees up the reception staff to deal with patients that need to speak to us.

To use this service call 01642 927133